At Dog Supplies Sale Store, we’re committed to making shopping for your furry friends as convenient as possible. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to ensure your pet products arrive safely.

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after processing)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after processing)

Order Processing:

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a tracking number via email once your order ships.

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Our Easy Returns Process

We want you and your pet to be completely happy with every purchase. If you’re not satisfied, here’s how to return items:

Key Return Details:

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer’s responsibility (we cover it for defective items)
  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after we receive your return

Step-by-Step Return Process:

  1. Contact Us: Email [email protected] within 15 days with:
    • Your order number
    • Item(s) to return
    • Reason for return
    • Whether you want a refund or exchange
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number
  3. Package Your Item: Securely pack in original packaging with all tags attached
  4. Ship Your Return: Mail to:
    Dog Supplies Sale Store Returns
    1521 Benson Park Drive
    Oklahoma City, US 73129
    Clearly write the RMA number on the package

Non-Returnable Items:

For health and hygiene reasons, we cannot accept returns on:

  • Bathing and Waste Disposal products
  • Bedding and Beds that have been removed from packaging
  • Opened packages of Biscuits and Bones

Refund Information

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable (except for defective items)
  • You’ll receive email confirmation when your refund is processed

Note: It may take additional time for the refund to appear on your statement, depending on your financial institution.

Exchanges

To exchange an item for a different size, color, or product:

  1. Follow the standard return process above
  2. Clearly state what you’d like to exchange for in your email
  3. We’ll process the exchange once we receive your return
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged item (like broken aquatic toys or malfunctioning anti-barking devices):

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange a replacement or refund and cover return shipping

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping or returns. Email us at [email protected] and we’ll respond within 2 business days.

Thank you for shopping at Dog Supplies Sale Store – where your pet’s happiness is our top priority!