At Dog Supplies Sale Store, we want you and your furry friend to be completely satisfied with every purchase. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Quick Facts:

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after we receive your return

Our Return Policy

We accept returns of most unused, unopened items in their original packaging within 15 days of delivery. For your protection, we recommend using a trackable shipping service when returning items.

Please note: Due to hygiene reasons, we cannot accept returns on the following products:

  • Bathing and Waste Disposal products
  • Bedding and Beds that have been removed from packaging
  • Opened packages of Biscuits and Bones

How to Return an Item

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request” and include:
    • Your order number
    • The item(s) you wish to return
    • The reason for return
    • Whether you prefer a refund or exchange
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
  3. Package Your Item: Securely pack the item in its original packaging with all tags still attached. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Mail your return to:
    Dog Supplies Sale Store Returns
    1521 Benson Park Drive
    Oklahoma City, US 73129

    Write the RMA number clearly on the outside of the package.

Exchange Process

To exchange an item for a different size, color, or product:

  1. Follow the same return process above
  2. In your email, clearly state what you’d like to exchange for
  3. We’ll process the exchange once we receive your return
  4. You’ll be responsible for any price difference and additional shipping costs

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except for defective items)
  • You’ll receive an email confirmation when your refund has been processed

Please note it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.

Damaged or Defective Items

If you receive a damaged or defective item (like broken aquatic toys or malfunctioning anti-barking devices):

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover return shipping costs

Return Request Email Template

To make your return request easier, here’s a template you can use:

Subject: Return Request – Order #[Your Order Number] Dear Dog Supplies Sale Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) to return: [Product Name(s)] Reason for return: [Reason – e.g., wrong size, defective, etc.] Preferred resolution: [Refund or Exchange for…] Please let me know the next steps for processing this return. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Questions?

Our friendly customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for shopping at Dog Supplies Sale Store – where your pet’s happiness is our top priority!